Description of Role
Tandem Psychology is seeking a detail-oriented, organized, and dependable Intake & Administrative Assistant position to support the daily operations of our child- and family-focused psychology practice. This role involves managing a range of administrative responsibilities to help ensure a smooth and supportive client experience and efficient clinic functioning. This is a hybrid position, meaning some hours can be completely remotely and some on-site, depending on clinic needs.
The ideal candidate is professional, tech-savvy, and comfortable working independently within a small and supportive team. This is a part-time contractor position, with flexible hours depending on clinic needs.
About Our Practice
Tandem Psychology is a compassionate, neurodiversity-affirming psychology practice serving children, parents, and families. We provide therapy, psycho-educational assessments, and group services in a collaborative, inclusive environment. Our team is deeply committed to ethical, client-centered care, and we value the vital role of administrative professionals in creating a welcoming and responsive clinic experience. We offer a caring and inclusive work environment.
Key Responsibilities
Responding to client inquiries and managing new client intake
Booking and confirming appointments in our Jane client management platform
Managing clinician calendars and availability
Invoicing, payment processing, and insurance/benefits submissions
Organizing and maintaining secure client files (digital and/or paper)
Supporting clinicians with document formatting, forms, and correspondence
Communicating clearly and respectfully with clients and families
Managing general clinic email and phone communication
Other administrative tasks as needed to support smooth clinic operations
Qualifications
Prior administrative experience (experience in a healthcare or mental health setting is an asset)
Competence using Jane Practice Management Software is required
Excellent written and verbal communication skills
Strong attention to detail and organization, with high ethical and personal integrity
Comfort with technology (email platforms, scheduling systems, digital file management system)
Familiarity with privacy and record-keeping standards and confidentiality requirements as related to a psychological practice
Ability to work independently along with being an excellent team player, and manage multiple tasks with professionalism
A warm, caring, approachable, and client-focused demeanor
Must be legally eligible to work in Canada and able to sign a confidentiality agreement
Interested in year-round work, not just summer employment
Compensation
Contractor-based position with hourly competitive compensation rate
Part-time hours with flexibility
Work remotely or on-site depending on clinic needs and candidate availability
Opportunity to grow responsibilities and hours as the clinic expands
How to Apply
For more information about our clinic, please visit our website at www.tandempsychology.ca
Interested and qualified individuals are invited to send their resume and a brief cover letter outlining their relevant experience and interest in the role to tandemyeg@gmail.com. Applications will be reviewed on a rolling basis and will continue until the right candidate is found.
We appreciate all applicants and will contact those selected for an interview.